Emergency Pet Care of Round Rock

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This clinic needs a sign that says "closed for attitude adjustment." I've had two experiences here at this clinic. The first time a couple years ago didn't go well either. I'm not from the Austin area and because I had taken my dog in for treatment here before, it immediately came to mind when my dog became sick. On Wednesday morning (last week) my dog was diagnosed by my regular vet with diabetes. By Thursday evening (of last week) she had developed a severe eye issue and became very lethargic.

I called the clinic to let them know we were coming in. The receptionist was very short with me and I could already tell she lacked any people-skills. I started explaining what was going on and she said "If you are that concerned, bring her in then." I checked my call log, it was 38 seconds. So we quickly drove from Leander to Round Rock to get her seen by an ER vet. We arrived and I said "I just called about bringing my dog in..." and before I could get two more words out she said "Just to let you know there is a 3-hour wait." and I said "Well what can we do, she is very sick?" and she said "There are other clinics you can take her to, there is another one in RR and one off 183/Duval" and I said "We just came from that direction, we live in Leander, I wish you had told me over the phone." She rudely answered "Well I had a room full of patients" (The facility was empty in the waiting room -- full disclosure, I don't know what was going on in the back but I doubt they'd use her for anything other than answering the phone) I said "It would have taken you two seconds to tell us you had a 3 hour wait"

Putting a person with zero people-skills, as the first point of a contact can be detrimental to a business. It came as no shock to me when I read a review within the last two weeks describing a similar experience with your attitudinal receptionist. Take this as a tip and learn from it. I will never return to your clinic. I wouldn't send my worst enemy to receive services at your facility after TWO failed attempts. But, I'd like to thank you. Had it not been for your poor service the first time, and crass receptionist the second time, I would have never gone to the other facility in Round Rock where we received exceptional care. In case you want to take this feedback and do something with it, we went on 12/03/15 between 8-830PM.