A Goff Limousine & Bus Company

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We were very happy with A Goff Limo. We hired them for my son's wedding. They accommodated our many changes easily, and they showed up exactly on schedule.

by Dan Goff, General Manager The client booked a limousine in Richmond. The event went well. When the client received her bill, it included a $53.00 charge for the 30 minutes overtime that she kept the car. The client felt it was our responsibility to tell her that she was in "extra time". We disagree on that point, but in the interest of client service agreed to refund her. That was on a late Thursday night. The refund hit her card at 9:46am on Monday. In between, we received 23 calls from her. Some were angry, some threatened violence, all were hateful and unimaginably ugly. After finding two of our staff people in tears - literally, I personally warned this client that if she called our business again I would call the police. I told her I would be happy to talk to someone else representing her, but not her directly. On Monday afternoon, we received a call from her husband apologizing for her behavior and explaining that his wife is in therapy with some "coping" issues. We wish her well in her recovery.

I was so excited when I found this company online as their prices were far less then any other company I looked at. But now I am reminded of the saying "You get what you pay for". The service I received from the driver was wonderful and I would recommend him to anyone if he worked for another company. But unfortunately the office staff at A Goff is the worst I have ever experienced. I had a billing problem with the company and it took multiple phone calls from me over 7 days to even attempt to get the problem resolved. To date the problem has not been fixed despite the company saying they have. Over the course of the 7 days and multiple phone calls I was made promise after promise that someone would call me back and they never did. I was yelled at and hung up on by a CSR, the GM, and the Owner.

Save yourself the time and trouble!!!!!