Kuni Sacramento
2341 Fulton Ave, Sacramento, CA 95825
Reviews
08/04/2012
Provided by YPmobilethey called and called trying to get me to come in and get my Chevy impala fixed so I eventually set up an appointment. as soon as they had my car they sat on it for like 3 days without even working on it. said the charge would be in between $100 to $160. did not keep in contact while working on the vehicle with me calling over and over and once the repairs were complete 2 days after estimated they said the total would be $258 >:( horrible two weeks to get it fixed and overcharged. what a nice company!
Hi vlowe22, Thank you for your feedback. I am so sorry you are not happy with your service experience on your Chevy Impala. As the manager of this department, I am disappointed that we failed you in any way. I sincerely apologize and have reviewed this with my staff so we may improve our service going forward. It is our policy that we give you an estimate for both diagnoses and any necessary repairs once the diagnoses has been conducted. There are times when additional repairs must be made; however, the diagnoses charge is a one-time charge for each concern. We also require customer’s approval before performing any service or repairs to prevent any surprises when paying. As an attempt to rebuild your trust, I am happy to offer you 15% off any service or repair in our service department. You can schedule an appointment any time, just mention this message and we will make sure you are taken care of. If you have any other concerns, please email me at rick.baker@kunigm.com or call me directly at 916-609-1800. Sincerely, Rick Baker Service Director Kuni Chevrolet Cadillac
05/19/2012
Provided by YPmobileat first they tried to help me make a deal,but then the sales mgr. turned into jerk and a smart-alec,and would not stop e-mailing me with harassing statements. if you want to deal with adults,don't go to Kuni Chevrolet.
More Business Info
- Hours
- Regular Hours
Mon - Sat: Sun: - Extra Phones
Fax: 916-929-3641
- Brands
- Chevrolet
- Payment method
- discover, master card, visa
- Neighborhood
- Arden - Arcade
- Categories
- New Car Dealers, Auto Repair & Service, Used Car Dealers