smoke shack plus

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Bought a vape pen that won't hold a charge. Went back three times. Same issue with New one. They Will not refund your money and tell you that they are losing money, by exchanging the product. I was assured that if there was a problem, it would be taken care of. Now they say my only option, is to spend more money on another vape pen, which they say Will not give me a problem. Why would a person, continue to loose money on products that do not work. I Will take my business else where.