Burgess Heating and Air

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Burgess Air installed my air conditioning unit in September 2014. I paid over $8,000. At the time, I was told my duct work was in good condition and did not need to be replaced. Since then, they have been to my house on 5 occasions for various repairs. My electric bill is over $500 a month. Each technician that went into the attic has told me my duct work is inefficient and it would greatly reduce my electric bill and balance the airflow in my home if the ductwork was redone. I started calling the office to get the work done in February.

Finally in June, I reached a person who set up an appointment saying they could come Friday and schedule the work for Monday. The technician arrived but said he was not the right person to re-design the ductwork. He would return to the office and have Matt the installation manager and/or Chuck review the video he took and call me back on Friday. He then charged me $99 for inspecting the ductwork, not the service I scheduled. I called the office on Monday and Tuesday leaving messages that I was waiting for a call back. My third call, I was told I could leave another voicemail. I said no thank you, the company either wanted my business or not. Later on Tuesday afternoon I got a voicemail from Gail telling me they don't do extensive ductwork as needed for my home. I should call TECO.

Highly disappointed. The units are less than 4 years old and Burgess did the installation. They should be more responsive in servicing after the sale. If you can get the right technician to your home, I found the technicians do provide good service. I'm further disappointed that after telling me that the $99 would be applied to the bill to complete the work or the check would be destroyed, they cashed the check.

To make this right, Burgess should return my $99 and provide me with a phone number to reach someone who can balance my system.