The Hoyt Library

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TOO MANY STAFF MEMBERS WHO ARE RUDE, INCONSIDERATE, AND UNCARING. I HAVE WITNESSED THEM TALKING TO CHILDREN IN UNACCEPTABLE WAYS. SOME NEVER SMILE AND ARE NOT PLEASANT NOR PROFESSIONAL AT TIMES. THEY NEED SOME CLASSES OR COVERAGES ON HOW TO BE MORE PEOPLE ORIENTED AND FRIENDLY, IF THEY ARE TO WORK SO CLOSELY IN THE PUBLIC.