Ward Medical Services

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My experience with Ward Medical Supplies was awful. It took three weeks to get an appointment. I met with Leigh, the co-owner. She told me I had to fill out the paperwork and pay before I could even see my CPAP. I read the paperwork and it said that I was agreeing that I had received my device and had been trained on it's use. I refused to sign it.

Then I learned that they were planning to give me a regular CPAP but I told my doctor I needed an AutoCPAP. I came back later that day with an updated order. Leigh said it doesn't matter, you will have to pay an extra $100 dollars up front if you want the AutoCPAP.

I called CareCentric, the provider for BC/BS equipment and was told by a them that several of Leigh's statements and practices were wrong and she was submitting them to CareCentric for investigation of unethical behavior by Ward Medical. I was told

1.) With my BC/BS of Fla, you never pay a penny to the DME company. All copays are billed by CareCentric after the equipment is provided.

2.) There was no flat rate $100 extra charge for an AutoCPAP over a regular CPAP.

3.) A health device provider should never ask you to sign papers stating you've received a CPAP and training before you received a CPAP and training.


My conclusions based on my experience:
Leigh's attitude to me was incredibly condescending and arrogant. It was an awful, demeaning experience for me to deal with someone who didn't seem to have any care or compassion for me as a customer. Please read the other reviews that talk about how rude and unpleasant she was with them. Some people should not be dealing with the public.

Because this is a small family run business and she and her husband, Earl, are the owners, don't expect her to be replaced. Their apologies for her behavior ring hollow considering how poorly some of us were treated and that it continues to happen. Based on my awful experience, I would encourage anyone to look elsewhere.