Thomas Chrysler Dodge Jeep

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BEWARE !!!

Thomas Chrysler Service Dept.

If you plan to entrust your private owned vehicle to the care of their service dept please do your homework first, we sure do wish that we did.

Based upon facts which have been documented, Thomas Chrysler Service Dept employees Mike Gates & his so called Service Manager Chuck Hawkins conspired together in a plan to improperly use our new $70,000. Ram 3500 for personal use. Without our consent and after being made aware not to remove our vehicle from their lot in St. Clairsville Ohio, Chuck Hawkins intentionally took our truck on a personal joyride lasting overnight (approx 16 hours) to his home in WV. We went to pick the truck up after the repair was completed, but it was gone and so was Chuck Hawkins. We investigated the matter further to learn some disturbing facts about what Mike Gates calls normal behavior on the part of himself and the service manager Chuck Hawkins. When we finally had our truck returned to us, it appeared to have been out muding overnight, all dirty with mud slung over it, filthy interior, oil spilled in the truck bed, faint odor of beer inside, an almost flat rear tire, the front tire air pressure was 95 PSI far over what the tire is rated for. When questioning the so called owner of Thomas Chrysler (Robert Thomas), he swore repeatedly and even stated " I don't give a fk!!!" This conversation was recorded and provided to Chrysler HQ.

I write this rating to make folks aware of what we didn't know at the time we chose to deal with Thomas Chrysler. We really wish that we have never trusted them at all. HORRIBLE!!!

Consider taking your vehicle elsewhere for service work. Do your homework, there's got to be better options other than Thomas Chrysler.

RAM is a good truck, but darn sure didn't count on them doing what they did to our truck and scary thing is we don't know yet what else Robert Thomas's trusted service manager may have done to our truck off camera somewhere in the dark night in west virgina.