Jefferson Lines

Write a Review858-800-8898

OPEN NOW - Open 24 Hours

A veteran of our armed forces got STRANDED in the middle of nowhere in SD for THREE WEEKS. He had no money. He needed to get to a town that had bus service so I could send him a bus ticket to get home. He finally made it to a town $450.00 later (I wired him money) after FedEx failed to overnight ship a bus ticket. So, I had to get Jefferson to reissue the ticket. I bought it online and could not log in to change the travel date myself... Called Jefferson 800-451-5333 first time to change the day. Fine, no problems, and was not billed extra. Then, he had an emergency at home, he needed to get home today! I called 800-451-5333 to make another change, after not being able to make it online because I could not log in. Spoke to an agent named Sarah who was a piece of work from the get-go. She said I bought the ticket online, I had to make the changes online, she refused to help me. Of course I was livid, and under the stress of trying to get this vet HOME. I said she had to help because I could not log in online. She yet again refused to help, and said she was going to take the next caller. She HUNG UP ON ME. I called back, reiterated that I COULD NOT LOG INTO JEFFERSON SITE to make the change. I said it was AN EMERGENCY. She refused to help yet again! I said YOU HAVE to do this, this is an EMERGENCY. She said I will help you this one time, but I am BANNING YOU from any further help from us EVER AGAIN. If you buy a ticket online, you must make changes online...mind you, the first agent was calm, and nice, and gladly made the change in the ticket date. This agent Sarah, I believe based in Mason City IA, would not connect me to her supervisor. She said she was the only one there. Well, I guess that gives her the right to treat customers like dirt. She changed the date of the ticket for today, and charged the vet an extra $15.00 to make the change! Yeah, I was not happy. I finally got her to send the ticket to the motel where the vet was staying, and she reiterated, she was banning me from ever receiving help from them again~!!!!! Plus, the ticket she faxed out there, did not have the necessary bar code on the ticket, and it was useless without the BAR CODE. I will never, never, ever use Jefferson Lines again, and I am going to take my complaints to the top of this company and will give negative reviews wherever I can online. When she ended the conversation with "You are banned", I said I don't give an eff, I'll never use you again anyway. This was inexcusable behavior from a so-called professional especially when trying to help a veteran of our armed forces get out of a jam, who, by the way risked his life for trash like this girl.

JEFFERSON BUS LINE IS THE WORST TRANSPORTATION I HAVE EVER USED

THE DRIVER TOLD ME TO GET OF AND TAKE THE NEXT BUS TO GET TO MY DESTINATION.ONLY PROBLEM THERE WAS NO NEXT BUS.I HAD TO WAIT 10 HOURS 4 AMTRAC.I WILL NEVER CONSIDER USING JEFFERSON BUS EVER NEVER.

I sent my son by Greyhound to the local university, Jefferson Bus Lines which contracts with Greyhound picked him up in Kansas City for the remainder of the trip to take him to Maryville University. It was snowing outside, and they picked him up at 12 in the morning, only after my son got on the bus did they tell him they would only take him as far as St. Joseph and that's it because the roads were getting bad. They abandoned my son outside in the cold with 10 degree temps in downtown St. Joseph, their office was closed. This was unacceptable, they should have at least offered to take him to a local hotel so he would not freeze to death. EXTREMELY POOR CUSTOMER SERVICE. Do not use this company.

very friendly staff. they are able to answer any questions you my have. buses are clean and the seating is comfy