Allen Outdoor Solutions Inc.

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Had an issue after a service call. Expressed my frustration and received a call from Steve Allen wanting to fix my frustration. He took care of the issue. I appreciate his commitment to running a good company and his concern for customer satisfaction.

Should be irritation not irrigation they were into 5 weeks on a job they told us would be one week. They put down the wrong pavers and wanted to charge us $6000 to correct. We had to hire another contractor to finish the job. They put two 80 foot ruts in our lawn. Reported them to the BBB who didn't like their response and want to litigate the case. Allen hired an attorney who offered us 60 cents on the dollar to settle and wanted us to take our reviews off the web. If they did the right thing and just refunded a portion of the deposit, they wouldn't need an attorney, would they?

We have a beautiful new front porch courtesy of Allen Outdoors Solutions. Although it was a long process, the owner Steve Allen provided us with the work we agreed upon. In the fall of 2012, they subcontracted the work and it crumbled in the following months. Though he could have turned his back on us, Steve Allen came to our house, met with us personally, and ultimately rectified a frustrating situation.

(Below was our initial experience. After not getting answers or calls back from our contractor, Mel, I called Steve Allen himself. It turns out the sod guys were misrepresenting when they were coming to our house to the allen Irrigation staff. They were not afiliated with Steve Allens company, but subcontracted. The sod guys admitted they were the issue. Steve Allen came out to our house to apologize personally and has been wonderful to work with. We are having Allen Irrigation continue to maintain our lawn since our interaction with Mr. Allen and will continue to use them for our landscaping needs as long as Mr Allen is on the job. Thank you Mr Allen.)





We put 50% down on October 26th to have sod put in our back yard. We knew that the last week of October was rainy so it might not happen until the following week. So far no one has shown up. I called and was told someone would be out Thursday, then Friday. Seeing as you can't get into my yard unless I am home, I stayed home and waited. No one showed up again and no phone call. When we finally called Friday afternoon to see what was happening, they told us someone would be out later Friday and finish up on Saturday. I clearly stated that I do not want to sit again and have no one show up and they at the very least need to call and let me know if they aren't coming. No one showed up later Friday or Saturday. Monday I called and left a message and got no phone call back. Then my husband called. My husband was told someone would be out Tuesday between 10 and 11a.m and if no one showed up to call back at 11a.m. 2 rocks we ordered were delivered at around 8:30am, but no one came back to lay sod. I called at 11:45am to see what was happening. No one answered the phone. I left a message asking for more information and again explaining that we aren't getting any phone calls or updates. At 2:15pm my husband finally took time out of his work day to call. He was told that the sod team has been located and they were on there way into our neighborhood. That was at 2:30pm. It is now 3:45pm.

We will see what ends up happening and if acceptable I will be more than willing to post the results in my review.

Steve did a great job even with the bad weather. The original bid was too high for us and he reworked the entire system to fit within our budget. Workers were on time and immaculate. We hardly knew they were there. Steve came out and spent plenty of time instructing us. We shopped around and found Allen to be both fair in price and outstanding in service. J. Warner in the CWE

We have nothing but great things to say about this company and the owner. What began with wanting new landscaping and an irrigation system turned into so much more. Allen Irrigation was a very professional company that treated us with the upmost respect and gave us exactly what we wanted and more. Our landscaping is beautiful, our irrigation system was put in incredibly fast and the system was thoroughly explained. Because we were so happy with our first experience, we also had them install a lighting system to highlight the work they had done. Incredible!



Later on in the fall we were in need of leaf removal. We gave them very short notice and they were there the next day. If that wasn't enough, our tree fell on New Years Eve and we were easily able to contact Steve Allen who remarkably had his men out the next day to do a complete tree removal and clean up.



I would highly recommend this comany to anyone and we look forward to working with them in the future!