Metropolitan Taxicab Corp

Write a Review314-773-1000

OPEN NOW - Open 24 Hours

I took this cab company home on New Year's and had accidently left my wallet (took the cab for a reason)! I didn't realize it until the next day I got home and our driver had drove all the way to my house (at least 40mins from down town) and left me a note on my door saying he had something of mine. His name is Muhammad and he went above and beyond to return it to me! I called his number and he drove it all the way to me! Of course he deserved a tip!! (he didn't even want to take it!) EVERYTHING was left in there including quite a bit of cash! I couldn't be more thankful how caring and honest this company is! Thanks again!

For the past few months, my kids have had a remarkable driver. Unfortunately, that driver has gone on vacation for several weeks (he deserves it) and the driver that has replaced him (Henry) doesn't even compare. In fact today he put my 9 and 6 year old in a very UNSAFE situation... he dropped them off where we are staying without any directions to go inside, without telling any of the staff what was going on and without informing us (their parents). We pulled up in our car to wait for the cab and a few minutes later one of the staff (who knows us pretty well) came out to tell my husband our kids were waiting BY THEMSELVES inside the lobby. I called the company right away and when they went to transfer me I got disconnected. I called back, explained to the lady who answered that I was calling to speak to a supervisor and had been disconnected.. she just replied "How can I help you?" and I asked "I'm sorry, did you not hear me?" thinking there was a connection issue. She then very RUDELY said "I AM the supervisor." I said "Sorry, you didn't say that when I called." I explained that the driver had dropped my kids off in the lobby by themselves and she put me on hold to call the driver and came back saying "Speaking to the driver, he didn't do anything our driver's don't normally do.." I had to interrupt her and say "Except leave my 9 and 6 year old alone in a hotel lobby. I want a different driver." Again, very rudely, she said "excuse me, I'm not done talking. There's nothing we can do for the rest of school year..." And I just hung up. Instead I called the state transportation coordinator and left her a message. It is NOT okay for a company that is responsible for taking kids to and from school to leave them unsupervised. They are responsible for these children when they are picking them up and dropping them off and I'm just sick to my stomach that this company thinks this is okay. It's NOT. I'll arrange for another company to take my kids to school, because this company is too irresponsible to for me to trust with my kids.

This company has the worst drives ever, they don't even know the rules of the road, customer service and person answering phone the rudest people ever, don't use you will be sorry

Took a 9 mile trip into town with ABC it cost $25. Took the same trip with metropolitan cab and they charged $45. They got lost, drive us 8 miles past our destination, drove back and charged us for the extra 16 miles. The driver bummed a cigarette off of us, had his wife in the vehicle with him, a bag of fireworks and seemed to be sniffing some substance out of a water bottle cap. Reported the incident to his boss and they were indifferent.

It's a shame there is no option for zero stars. We moved out of the district mid-year, and this is the cab company the district assigned for transportation of my two students. The cab was late TWENTY FOUR TIMES total - SEVENTEEN TIMES in one quarter - one time over an hour! The "customer service" (I can't even call it that) reps who answered the phones were rude, and hung up on me regularly when I called to ask where the cab was or when he was expected to arrive. I have written to the district, but WOULD NEVER RECOMMEND this unprofessional company.

While the cabs say that they accept major credit cards, the technology for the processing of them is quite outdated and the drivers are extremely rude when you try to pay by credit card and demand cash.

driver got lost after we gave him address and street of restaurant, tried to assist w/ our i-phone map as he was way off base...15 min ride was 40 minutes then became abusive when paying the bill screaming you will pay full price, which was observed by restaurant owner of LoRusso's....cab # 1726 this fine night of Sept 13.