Petco

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Horrible customer care. Denied any responsibility with helping address a huge concern in regard to an adoption. Refused to help contact other local stores for assistance in resolving the issue while customer visited store. Repeatedly claimed plausible deniability, asserting that they (both the store manager and district manager) were justified in doing nothing due to the lack in evidence to prove that the store was responsible for concerns with an adoption. Their "old system" was unable to pull up previous transactions to supply evidence of liability in an adoption gone awry. I was completely let down by my assumptions that Petco would be a reliable and caring pet retailer. It is my belief that this should not only be the store's concern but that it should be a concern for corporate offices in San Diego and San Antonio as well; The public should be made aware that the management at this location has little concern in ensuring that customers are fully disclosed with information regarding adoptions. I called customer service, and was told that this complaint would be passed on to higher management, when I asked if that meant the district manager, the rep said yes. When I attempted to leave in protest of the customer care presented by both the store and district manager, I was threatened with accusations of animal neglect, and police arrest. I was forced to make a purchase (just $22) in order resolve the issue, and left the store empty handed, feeling disappointed for the animals who were affected by Petco's negligence. I do not intend on returning to Petco. This was the worst retail experience in both working in retail and as a customer. I offer 1/5 stars for the manager's outstanding, low-balling skills, knowledge on store policy, self advocacy skills, ability to threaten and manipulate customers into purchases, and for the district manager's managerial ability to repeat everything that the manager had to say, and for resolving this issue with the utmost concern for animal and customer care.

Horrible grooming department. Their groomer didn't show up two weekends in a row and we had I drive all the way there to find that out. Offering a $10 coupon off your next grooming service really doesn't help if there are no groomers available.