Protection Direct

Write a Review314-206-5000

I was pleasantly surprised with the great customer service I received at Protection Direct. When I needed to file a claim, the representative I spoke with was very helpful and got back to me the same day to let me know the repairs would be covered. The work was performed the next week and the rep even called back to check in and make sure I was satisfied.



I appreciated the speedy service and knowledgeable staff. Highly recommended!

So far I don't have any complaints about Protection Direct. I’ve only had good experiences with them. When the transmission on my 02 Mitsubishi Galant blew (something about the drive chain) they covered the repair with no problems. I wonder if they've recently changed management or something, since alot of the complaints i've read on other sites are back from '09.

I've gotten a few letters from Protection Direct or Program Headquarters (SPD), I think they go by both? They said something about expiring warranties, but I don't even own a car right now...so I dunno where they get their info. I looked them up and found a customer service email on their website ([email protected]) and asked to be removed from their list. Surprisingly I actually got an email back asking for my customer ID and saying I would be removed immediately.

per their own documentation, they state that all cancellation notices must be made in writing and be sent to thier address. So when I followed up to see where my refund was, I was told they never received the cancellation letter.



Dont waste your time or money doing business with them.

con artists, calling and threatening you to get plans, Ive been getting threatening phone calls at all hours of the night