Shell

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The service here was exceptional! Jim went above and beyond expectations. I pulled up (after shop hours) and he came right out and asked how he could help. I said I was having trouble getting my back license plate off because the screws were rusted. He said he would be happy to help me out, got his tool box and unscrewed the bolts for me. Then he put my new license plate on. Going forward, I will go to this Shell station for all my auto needs. Jim is a breath of fresh air these days when all you seem to get are workers who act like you are putting them out. Tell your friends!!!! :)

Car Service Made Easy

I've been taking our cars to Gene at Schaefer Shell since I was just a kid. I went to school at the old CBC high school which isn't too far from their location. I'd actually leave it with them, Gene would take me to school, and someone would pick me up afterward. Never pushes something I don't need and explains in non-mechanic terms when I do need work. I don't normally write reviews, but stumbled upon the terrible review and wanted to let everyone know that I wouldn't trust my cars to anyone else.

I went to Schaeffer's Shell Service because it is close to my house. I simply wanted my oil changed and I had a couple bulbs I needed put in. First of all, it took them 10 minutes to even come in at the register and help me because they were out talking and joking with what appeared to be a friend from across the street. I asked them the pricing for an oil change, which was fine. I asked them to put in the rear bulb, and I also needed my headlight replaced. They charged me $18 labor to screw in EACH bulb! That is highway robbery as any other place ive ever gotten my oil changed at did those things for free. They did not even tell me they were charging for that until I picked up my car 3 HOURS LATER! They also charged $20 for the extra bulb. I feel discriminated on because I am a female. I have never been so upset with any customer experience, as I work in customer sales and we are ALWAYS told to set the expectation for the customer. This is the worst place ever. I will be sure to go back to Jiffy Lube or Plaza Tire because they always treat me right. I have never emailed a company with a customer complaint, just because I can usually brush it off, but this was the worst experience ive ever had. I will never go to a Shell again. Not a gas station or a service Shell. They should have told me the cost of the install BEFORE I picked up my car, especially if it was $18 PER BULB. It is not a huge service to screw a bulb in.