Speedy Towing and Recovery LLC

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We used this company through our roadside assistance.This tow truck driver showed up with a nice newer flatbed that was really clean and he knew where to go i would use SPEEDY TOWING again.

This reply is anathema to the reason for customer service. to serve the customer of speedy recovery. I could care less about their policies. My policy is that I don’t do business with companies that don’t treat me with respect and give me value for my money. If you can't give 100% of your services speak out and let me know so I can spend my hard earned monies somewhere else. All I ask was for you all for the company to come unlock my car door at 6:30, called back 6:45 (no answer) then I get a returned call at 10:30pm. POOR CUSTOMER SERVICE. Companies are run by humans and humans make mistakes. I don’t judge them badly because they make a mistake and I hope the learn from their mistake, I know I learn from mine (never depend on this company again) but It’s how they resolve the mistake that matters. P.S consider using customer service stories during team meetings for continuous learning and improvement. As a customer service leader you may be surprised at what you hear from your teams.