Brophy, Nichole, DDS

Write a Review952-933-3667

I advise you to avoid this place at all costs! Shady. Shady. Shady.I had a positive experience during my visits. It all went downhill after. I was given a quote for specific services and paid my coinsurance the day of my appointment. The rest was verified to be covered by my insurance, or so I was told. I asked multiple times if that was for sure the total amount I would have to pay and was ensured it was before I signed off on the services.Fast-forward many months later and I received a phone call explaining that I still had an outstanding balance of over $400 because of a billing error and a maximum benefit. I was told by Knollwood Dentistry that they thought/hoped their dental claim would be processed before the additional services I had received form an oral surgeon that same day (and part of the same treatment). These additional services (a root canal) were part of the financial analysis I had signed off on. Because of clerical errors at Knollwood, their claim was not processed first. This "hope" that you get your money first is not an acceptable practice. Knowing a maximum benefit exists but just "hoping" your services are paid for first is a completely shady way to do business. I got one 2 minute phone call explaining all of their mistakes, and that I had to pay for them, and when I refused, I was immediately sent to a creditor. I never even received a formal invoice from the dentist office.I will NEVER go back. I will also advise anyone looking for a dentist to steer clear of this place. They put on a good flashy front, but when it comes down to it, the business practices are extremely shady.