Luther Westside Volkswagen

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Luther Westside is the worst company I have ever had the displeasure working with.



I bought a 2012 Routan and 3 days after I noticed the CD player was not functioning correctly. I returned to the dealership to have it examined and they also found the CD player to be defective. They replaced the CD player with the same model and the exact same problem was happening. At this point, they started ignoring me. My calls were ignored and even an extra visit to speak with a manager was a waste of time. I was promised a phone call the next day with a solution, never heard back.



Turns out, ALL of the CD players of that model are defective. (they cut out the beginning of tracks) Luther Westside was ignoring me because they didn’t want to admit they were all garbage. I visited Burnsville Luther and they ALSO found it to be defective. I filed a complaint with VW of America and after they sent a case manager to investigate, Westside Luther told them that is was MY fault because I was listening to illegally burned CD’s. THAT IS A LIE! The service advisor and the mechanic BOTH watched me use legal CD’s (which I purchased off Amazon) to demonstrate the defect. After they told VW of America those lies, I was branded as a liar trying to take advantage of them.



So after 2 VW dealerships found it to be defective, they STILL would not replace the CD player they sold me. After 6 MONTHS of arguing with this terrible company, I had no choice but to file a lawsuit.



STAY AWAY FROM LUTHER WESTSIDE! TERRIBLE COMPANY!!!

BOB Kozack is a horrible sexisist, He hires young females that are attractive just to make his company look good. He turned down a person with dissabilities. HOW dare you BOB, next time you get money I hope your happy. All my friends and family will never buy a car from you again as long as you work there