Convergys Corp

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Stream Global Services is one of the leading providers of integrated business process outsourcing services. The company has expertise in Web and data hosting, technical support, and customer retention and recovery solutions. It serves Fortune 1000 companies in the technology, software, computing, consumer electronics, and media and communications sectors. Stream Global Services employs more than 17,000 technical personnel in over 18 countries. The company also offers case management, quality monitoring and work force optimization services. It assists through several contact channels, including voice, e-mail, chat and Web-based engines. In addition, Stream Global Services offers assistance to conduct oversea researches and risk assessment operations. The company has partnerships with several technology service providers, such as Avaya, Intervoice, Oracle, InstantService and Nortel Networks.