Budget Heating Cooling & Plumbing

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Be VERY careful if you have to deal with this company. They were assigned to me through my home warranty company for a water heater repair, which turned out needing to be replaced. The hw company only covers certain things (which is normal), so this company felt the need to add on several items as additional charges.

Some were legitimate, however they had a few things that they said were needed to bring things "up to code". When I called them to ask about it, first they said it was "manufacturer's code", something that the warranty company said didn't exist. So I called my city's board of code enforcement. Two of the three things this company wanted to charge were legitimate (expansion tank & lead free shut off valve) and one (the most expensive thing they listed, a pressure reducing valve) was not; the person at the code office couldn't even figure out why they'd try to list that. Not only that, but the technicians didn't even look at my main water line (which is where the PRV is) to see if one was even present. This matters since the PRV is covered under my home warranty plan, so repairing it would have been a covered expense. Instead they wrote it up as needing to install one, which they didn't even verify if one was there. On top of that this company wanted to charge DOUBLE the fee for a permit (permit fee is actually $65, they want to charge $125).

On top of all that, one of their modification charges was flu "modifying" they flu yet they wanted to charge me extra for a new flu. Call me crazy, but if you're putting in a new part, you're not modifying it.

Tried to talk to office personnel about this, would get transferred around and the last time I called once I started questioning their charges to much I was put on hold and then hung up on with no call back.

My boyfriend and I were very impressed and pleased with the service we received from your guys! They were knowledgeable, professional, and very friendly! They got right to the problem with no questions asked! They got the job done in a timely manner and made sure we were explained everything they had fixed! Budget heating and cooling will definitely be recommended to our friends and family!! We are confident that we will use budget again in the future! Thanks again for your business and Happy Holidays!! ;)