Rally

Write a Review727-823-2420

CLOSED NOW - Opens at 8:00am

I had one of the worst experience ever at this location by using my fuel rewards card. The card was not showing my discount at the pump. I went into the store and was told by Melissa that their pumps didn't necessarily show that. I tried to explain that I used the card for awhile (at this location) and that had never happened. Melissa rudely and curtly assured me she also knew what she was talking about and that was not the case for this station. I asked if I did not receive the discount at the pump would they adjust with no reply. I went back out and fortunately it did display the discount this time. I took a picture
returned inside to show her and she just continued the rudeness. I have never
cursed anyone in public but used a word before i knew. When i told her I was
going to report her to corporate, she replied I don't care this is a franchise.
Is this what you call good customer service? Called the Risser Company who heads the Rally stations and was told the owner may "possibly" call....never happened. Well I guess this is the new wave of customer service.

Great food, clean, good staff.. I usually go out of my way to get gas and lunch from this Rally at Shell station.