Rayco Upholstery

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6/20/13 - I went to Rayco to get my convertible top replaced. This was supposed to be a "4 hour" job according to Ryan of Rayco. Instead when we dropped off the car, they said it would take a day and a half, yet still wasn't complete when we went to pick it up. When they said it was done and we returned again, the top was cut too short so they glued a section where they messed up, which is now visible and ready to peel. That's not the worst of it. They dented and scratched the car in 2 places and did not tell us. I wanted to take it to my own body shop because I was through with trying to work with them after multiple trips (90 minutes round trip) to their shop for the top alone. They would not work with me on that and insisted on fixing it through their body shop - Jim's Body Shop (jimsbodyshop.com) After leaving it for them to take care of, only 1 dent was fixed. So we had to send it back. Then the scratch was "fixed," but none of this was done competently or satisfactorily. There is paint over-spray on headlight seals, the black trim of the top, and the front passenger side. There is a portion that was sanded but not painted and clear-coated. The color on the panels they did and the original does not match. Rayco said they would make it right, but they have done nothing but try to get by with the least, shoddy work--and hope we don't notice. Neither the convertible top nor the body work to correct their reckless work is satisfactory.

We took the car to our auto mechanic to check over for a road trip and he wondered what we had done to the car?! He said the value of the car is significantly lowered by the poor workmanship and the way the car looks now. We refuse to have the work completed by Rayco (or Jim's) now because we have given them multiple chances and it has only gotten worse. We asked that they open an insurance claim with their company to pay for us to go where we can get competent work done but they have pushed us off.