Penske Truck Rental

Write a Review978-948-8128

My girlfriend reserved a truck with Uhaul across the street from Penske. They screwed up the reservation so the day before we needed the truck we called Penske in a panic. They were great, had what we needed, when we needed it and most importantly where we needed it (in Salem). We showed up bright and early and dealt with a nice man. HOWEVER, we were told no, there was no truck available for us despite the reservation and having paid with a CC. We were told the best they could do was one in Lawrence, MA 45 minutes away. How could this be I asked - the very nice man said it happens all the time on weekends. He apologized profusely and offered to let me take the largest moving truck I had seen for the same price as the little one we had requested. Not being a truck driver, nor wanting to take it out onto the highway to NH and knowing it would never fit at our destination, we declined. Completely screwed up the plans. The scheduler should be fired, she sucked.