Kay Jewelers

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Do not use this jeweler especially if you have to send out your jewelry. I had my WEDDING RING and Engagement ring sent out. ONE prong was sharp and I needed it filed so it didn't scratch. I had a PROMISE date that was two weeks from when I brought it in... No big deal. Until I went in on my promise date and it wasn't ready until several days later. THEN when I got it back... The prongs were ALL filed down like squares. It was 100% worse then before. To the point it made scratches on my arm. I brought the ring back immediately and they compared it to another Leo ring. The person was just as surprised as I was. Rounded compared to squared ... Which meant that my diamond was more able to fall out. When I contacted corporate about it, they apologized and gave a $45 gift card... Yay thanks. I got a call back a week later saying that they have to replace the ENTIRE head of my ring!!!!!!!!!!!!!! BUT to get even better... They claim to have forgotten to do anything when it got sent out so it wasn't their fault! They are telling me that in the last three years, or in the shipment that the corners got filed down into sharp squares. RIDICULOUS! DO NOT SEND YOUR JEWELRY OUT THROUGH THIS STORE!!!! Clearly they don't even write down what they are doing so who knows what they are actually doing when you send it out. I will travel miles before having to send it out to the Salem, NH location again. They were rude and the blame game doesn't work for me. My wedding ring is still not back after many weeks. Thank god I have the $45 to make up for all the trouble.