Emerald Outdoor Living
2520 Silverton Road Northeast, Salem, OR 97301
Reviews
09/23/2017
Provided by YPmobileAlways giving me great advice on my pool. The check my water at no charge. Baquacil is awesome stuff keeping my water crystal clear all summer long. Love it everyday. Now they will help me winterize my pool. I am confident I will get the the same great advice as I always get. Recommend these guys if you have pool.
12/23/2016
Provided by YP.comI have done business with Emerald Pools for some years. I considered them a reputable business but my recent experience has changed that. I contacted the Service Department regarding painting my rather small indoor pool. The manager gave me some quotes I thought to be very high. I tried to negotiate a lower price but the manager insisted that it would take 36 hours of labor and 8 gallons of paint. I found the same paint online for $58 a gallon delivered but Emerald charged nearly twice that (and they charged for 8 but used only 5 1/2 gallons).
The 36 hours of labor they billed me for would have come close to $90 dollars per hour. Only one worker was experienced and the other two used were totally inexperienced in taping and painting. The issue I have is that the total on the job hours I registered was 11, making the cost for labor about $290 per hour! Even if we consider load up and travel time the number of hours might come to 15 hours and the cost would be $215 per hour. Even if we include the cost of the Service Manager and generously add three hours, the total hours involved in the project would come to 1/2 of the 36 hours I was billed for. There is something very dishonest about a company that can bill for 36 hours and actually perform only 18 hours of labor. I will not recommend Emerald Outdoor Living to anyone nor will I ever do business with them again.
More Business Info
- BBB Rating
- Hours
- Regular Hours
Mon - Fri: Sat: Sun Closed - Logo
- Services/Products
- Fireplace Installation
- Installation & Hook Up
- Fireplace Maintenance
- Whirlpools
- Pool Salt Delivery
- Above Ground Pools Installation
- Water Analysis
- In Ground Pools Installation
- Fireplace Repair
- Gas Fireplace Repair
- Fireplaces & Stoves Installation
- Hot Tub & Sauna Rebuilding
- Hot Tubs & Spas Installation
- Chemical Treatments
- Swimming Pool Cleaning Systems
- Gas Fireplaces
- Metal Fireplaces
- Stove Pipe
- Stone Fireplaces
- Fire Starters
- Motors
- Grills
- Pool Covers
- Pool Vacuums
- Chemicals
- Gas Ranges & Stoves
- Indoor Fireplaces
- Heaters
- Filters
- Chemicals For Cleaning
- Pumps
- Indoor Hot Tubs
- Fire Pits
- Electric Fireplaces
- Glass Fireplace Doors
- Patio Furniture
- Fireplace Inserts
- Decorative Fireplaces & Stoves
- Brands
- Caldera Spas
- Payment method
- check
- Neighborhood
- Northgate
- Other Link
- Social Links
- Categories
- Heating Equipment & Systems, Building Specialties, Fireplace Equipment, Fireplaces, Heating Stoves, Spas & Hot Tubs, Spas & Hot Tubs-Repair & Service, Swimming Pool Construction, Swimming Pool Equipment & Supplies, Swimming Pool Repair & Service
- Other Information
Services: Fireplace Installation, Installation & Hook Up, Fireplace Maintenance, Whirlpools, Pool Salt Delivery, Above Ground Pools Installation, Water Analysis, In Ground Pools Installation, Fireplace Repair, Gas Fireplace Repair, Fireplaces & Stoves Installation, Hot Tub & Sauna Rebuilding, Hot Tubs & Spas Installation, Chemical Treatments