Highway Trailer Sales & Service

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We have bought two RVs from Highway Trailer Sales (HTS). There is no high pressure selling. Kevin (our RV sales rep for life) has become like a family member during our association with HTS. We traded in a truck camper on our new travel trailer, and even though we foolishly sold our one ton pickup before we had delivered the camper, HTS arranged for us to use their shop truck to transport the camper to their lot. When we did our pre-delivery inspection on our new trailer with Wayne, he was patient and walked us through every detail, including a test tow. so we were comfortable taking our new trailer home, knowing we could go camping with confidence that everything would work properly. We LOVE HTS. Go buy an RV from them. You won't be disappointed.

We purchased our 5th wheel there in August, 2010. After a few weeks we had some items that needed to be repaired, much as you might expect with a new trailer. Highway Sales boasted about how great their service dept. was when we bought he trailer. We took it back in for some minor warranty work and to date, they have done little. They have had our trailer for almost a month and still most of the items are undone. We gave them a detailed list of the things to be fixed , complete with photographs and descriptions. We have been back 3 times and have done a walk through with the salesman and the service manager.The service manager was rude and uncooperative. It has been almost a month and we still have no idea when we will get our trailer back. We do not understand why they will not do warranty work on a new 5th wheel they just sold us. We do not understand why they are so discourteous.I would give this business a failing grade for customer service and competency.