United Spas Mfg

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My husband Ross and I had our new United Spa delivered yesterday. We bought the Balboa without the lounge. It was everything it was promised to be. We did SPLURGE and get the radio, the ozone and the fountain!! Love it!!
The owners, Tim (son) and Nadine (mom) were very knowledgeable about their product and its equipment, manufacturing and how to use it, excetera.
Delivery was very smooth and as promised. Both our delivery driver's, Matt and Matt, were VERY helpful. Super nice guys and worked there tails off delivering and setting up our spa in 105 degree weather!!! They didn't complain once! Even though it was a difficult and tight squeeze.
Even had a follow up phone call the day after delivery to make sure everything was working well and with extra instructions to clarify some questions I had.
All in all, we highly recommend United Spas

This company is great, love my new spa. I took a few days flip flopping , looking at online reviews and pricing other spas... they saved me $1,500-$2,000 over other available and comparable spas. The reviews everywhere are fanatic, Tim and Nadine are great. I had some well water issues (not their fault) which were quickly solved with a spa frog mineral stick. I was surprised to see a few negative reviews on this site, must be the competition upset about the great prices...

This is a terrible business! They made two appointments to provide annual maintenance and replace my ozonator. They did not show up for either. They had already charged me for the service so I made one last appointment. When they arrived they said my deck would have to be removed or my spa emptied for them to get to the device. They evidently put the ozonator in a different location than the standard point of access where all the other controls were and they would have to come back another time. I cancelled the service and am still fighting to get my money returned!

DO NOT DO BUSINESS WITH THIS COMPANY LOCATED AT 5321 Pirrone Rd,!!!!!!
They have the worse customer service ever, and they do not honor their promises, I purchased our spa in 2005 we took really good care and I called them in june 2014 to come and service my spa and replace my cover, the technician that come did not know my spa system due to the fact that we have the spa that has built in TC/DVD/CD and they don't make that model and he wasn't trained on that type of spa.
Then he took our cover to try to get perfect measurements and was going to come back with the new cover within 2 weeks, it's been 4 weeks and nothing, when we call they don't know anything, when we ask to speak with the owner, he said, I just walked in, I don't know anything, I need to call back, now ask me if he called? NO, can you believe.
PLEASE DON'T DO BUSINESS WITH THEM YOU WON'T BE HAPPY!!!!
No wonder they have so many bad reviews!

I'LL TAKE MY COMPLAIN TO THE CORPORATE OFFICE IF I DON'T GET THE PROPER SERVICE.

all I can say nightmare don't buy from them that's your warning do not believe Nadine or Tim they are not a wholesaler and I'm not another competitor they are just bad people scum of the earth .

If I could give them a zero star or negative I would. BUYERS BEWARE! They are very good at bait and switch scams. Unfortunately I fell for one and there isn't anything I can do now but I want to make sure you don't make the same mistake I do. I was shown around the showroom, asked what I was looking for, and what my price range was. I was shown a brochure and told you can get this spa (pointed to one) but in the this color (pointed to a second), used, for this price. I thought it was a great deal. What was written on my receipt though was the second spa they showed me not the first. Also make sure you read their receipt and you are confident in your purchase because they do not do refunds, purchases or deposits, for any reason regardless if you are buying new or used. Sounds to me that they are not confident in their product or business if they insist on keeping your money. They do not care about their reputation or referrals it seems, only to make a quick dollar. Please do your research before buying from this horrible company.

wonderful experience from the showroom through delivery and set up! The set up crew was wonderful and spent the time to make sure everything was working and we knew how to use it!

We were very skeptical on purchasing a hot tub online we called and spoke with Nadine who was very informative and knowledgeable in spas. She wanted us to purchase our hot tub over the telephone. We thought it was a scam and too good to be true. We recommended seeing the spa first, nadine set up a appt with her son who was in charge of financing.. He was great he answered all our questions and concerns being we were new spa owner. We still call Nadine occasionally to ask questions she always answers and is quick to help us with our questions they are a family owned company. We went from feeling like company was a scam to really being the most friendly down to earth family owned company Thank you Dave and Charity Redding, California

United Spa Mfg knocks it out of the park for customer service. So many businesses these days pay no attention to customer service – not so for United Spa. We recently purchased a used model I spa from United. The delivery staff were knowledgeable and very polite. After our spa was delivered and installed, we had a couple of minor issues, as can be expected when purchasing anything used. Unlike many companies that barely back their “new” products, United really tries to make all of their customers happy. When we called to discuss our concerns, not only were our concerns addressed, but owner, Tim Kelly personally contacted us to make sure that everything was addressed to our satisfaction.



Again, customer service is a major deciding factor when it comes to recommending a business to my friends and family. I will certainly recommend United Spas. We are totally enjoying our spa!