Your SALINAS CA O'Reilly Auto Parts store is one of over 5,000 O'Reilly Auto Parts stores throughout the U.S. We carry all the parts, tools and accessories you need, as well as offering free Store Services like battery testing, wiper blade & bulb installation, check engine light testing and more. Need help? Stop by and talk to one of our Parts Professionals today. O'Reilly Auto Parts: Better Parts, Better Prices, Every Day!
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Reviews

G
gduesdieker2010

02/16/2010

Provided by YP.com
Company Policy

Recently bought a set of tire chains for $80 knowing full well there was a "no return" policy on the chains. Well one of the chains barely fit my tire, and the other just wouldn't fit at all, no matter what I did. Well, this was on a sunny day on a flat asphalt street - you can imagine how impossible it would have been to get these chains on in snow conditions? As they were completely useless to me, I took them back, but the girl behind the counter reveled in the "no return" policy power which she was given, and did absolutely nothing to get me in contact with her supervisor, or anybody with half an ounce of brains.



We all understand "no returns", but basically Kragen sold me chains which were not appropriate for my tire size, which could have led to a dangerous situation had I not given them a "dry run" at home. (Can you imagine finding out the chains were to small in a blizzard condition in the mountains?). I think that policies should be guidelines, with some thoughtfulness given to each individual situation. Evidently, not so with Kragen. I will continue to bring this problem to the store's attention, but this is unusual behavior in the generally reputable stores that I shop at. Obviously, I will not be buying anything from Kragen's in the future, and would caution other shoppers about this kind of policy which they have.

More Business Info

Hours
Regular Hours
Mon - Sun:
Extra Phones

TollFree: 888-327-7153

Payment method
debit, amex, discover, master card, visa, cash, check
Location
Star Center
Categories
Automobile Parts & Supplies, Auto Oil & Lube, Automobile Accessories, Automobile Electrical Equipment, Battery Supplies, Brake Service Equipment, Tire Dealers, Truck Equipment & Parts
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