Agent Funeral Home

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My father passed away on the morning of November 11, 2011. Within a couple hours after his death, Agent Funeral Home rang my brother and said they wanted to start making arrangements for our dad's cremation. My brother had not yet been informed that our dad had died and was shocked and distressed to be told via a business organization. When I phoned Agent from England the next day, they explained that it had been an honest mistake because the hospice had told them that our family had been informed. Sadly, the hospice had only left a message that had yet to be received. I explained that this was a mistake that I hoped never happened to another family and was willing to let it go. At this point I was given a quote of £2,600.00 - £2,800.00 for the cremation. As my father died without any money after his health care costs, Agent said they could work with us and only charge £2,400.00. My uncle stepped in to handle the arrangements and we were shocked to hear that he was charged £3,000.00. I would avoid this service at all cost. Our experience is that they were highly unprofessional, insensitive and dishonest. They did not wait 2 hours after a man died to rush the family to make decisions. They had also already collected the body and had it in refrigeration before any one in the family gave the go ahead. Truly disgraceful behavior. We have yet to receive a letter of apology. Profits before people - shameful.