Cookies by Design

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My girlfriend surprised me with a basket of cookies and nuts from Cookies By Design for my birthday. The basket arrived with the cookies but missing the 2 bags of nuts. This is where the worst customer experience we've ever encounter starts. My girlfriend call to inquire about the missing nuts. Her info was taken and she was told someone would get back to her the next day. Late the next day we called to check on our issue. The info that my girlfriend gave them the day before could not be found. They had to retake the information and let her know the nuts would be delivered the following Monday. Monday came and went. No nuts. Both my girlfriend and myself kept calling to speak with the manager. Every time it was an excuse of he was out for delivery, or unavailable. Every time we were reassured that he would call us back. That never happened. Finally I reach out to Cookies by Design corporate to get a resolution to our matter. My very detailed email to the corporate office has yet to be replied to. It got to the point that we had to cancel the credit card charge via the bank.

The cookies tasted store bought and not gourmet like stated. My review is mainly with the service. If you are reading this please shop a local company that respects their customers. If you do go with Cookies by Design you may end up were we are now, wasted time and very dissatisfied.