Sugar House Glass

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I would like to Thank Noah and Shad at Sugarhouse Glass.
They were so helpful in repairing my glass bathroom mirror.
Very helpful and reviewed the job with me.
I would recommend Sugar House Glass to everyone.
Thank you for the excellent service

We contacted Sugar House Glass to install our new shower surround. They sent someone out to measure for the glass, and after they completed the measure they stated it would be about 3 weeks before they could get the glass cut and then installed. We thought this was a pretty long wait, but we accepted their excuse that they were busy. A week goes by and they call us saying they need to re-measure the shower again. We thought this was odd, but went with it. Two more weeks go by and finally, the day comes to install the glass. They were supposed to be at our house at 8am. 9am passes, still no installers or phone calls. We finally call Shad Clausing (who measured and is actually the owner) and ask him where the installers are. He then tells us that they have “lost” our glass. Finally, they call us back at 5pm and say they found it. We start to discuss the next installation time. Shad (again this is the owner), tells us that we can have the installers come in at 6AM the next day or we would have to wait another week. 6am??? We couldn’t believe it. We asked him if he could bump another appointment considering all of the problems and hassles we had gone through. We told him we had little kids, and that this was just a rough time. Shad kept saying it wasn’t his problem and “do you want that time or not”. He was very rude and short with us. Finally we just said yes to the 6am time, and we told him we hoped there wouldn’t be any problems. Shad stated that “99% of the time installations go well”. So the next morning at 6am we crawled out of bed and let in the installers. About an hour into the installation we were told that the metal that was sent with them was the wrong kind, the glass wasn’t tempered (big no no, breaks easily), and one of the glass panes were a full 4 inches shorter than it was supposed to be!!! After all this – almost everything about the materials sent with the installers were WRONG. The installers left and we called Shad again. At this point we were very frustrated and at our breaking point, but this is where it went from frustrating to completely offensive. While on the call with Shad (again, the owner of Sugar House glass) we expressed our frustrations. Shad then told my wife to “go with the flow better” and he attributed my wife’s frustrations to her pregnancy saying that “it must be your pregnancy hormones” causing you to act like this. My wife told him that talking to her like this wasn’t okay, and he just kept laughing saying he was trying to “calm her down”. She hung up and was almost in tears. I found out about this and tried to call him. I left several messages with him, and he never bothered to call back. Again, the owner did all of this. He wouldn’t call us back and tell us when the installers would come back, or anything. Finally I called the main office and they stated that the installers would be coming by the next day. This is after 3 days of calling Shad the owner. After the installation I called Shad again and stated in my voicemail that I wasn’t going to pay the other half of the bill until he called me back. Of course he called me back in 5 minutes! Shad the owner in our call was never apologetic for any of the things he said to my wife, never offered anything to us to smooth things over. Here was his chance to try and smooth things over for a customer, and he did nothing. I called their main office after and paid the rest of the bill – so I could be done with the experience. I normally don’t write things l...

I need glass and mirrors for many projects and they have always been amazing. They are fast and precise, I never have to worry that my order will be wrong. Thanks!

We had Sugarhouse Glass and Mirror do three Euro shower doors with panels. They look great. We also needed four mirrors, they did an excellent job on those also. We defiantly will call these guys again.

These guys are great. I use them for all my glass and window needs. I have done bussiness with them for 20+ years and they have always been good to work with and have fair prices.

so we had sugarhouse glass and mirror install windows throught our home they were very friendly but when they installed the windows they left gaps and cracked most of the walls and the border that goes around the windows they left a mess on the outside of the windows for us to clean up to I wouldnot recommend them right know