A-TEX Roofing and Remodeling

Write a Review210-857-4151

We had trouble getting a return phone call or email. Unfortunately, the lady who answers their phones got an earful from my husband on several occasions. Our frustration was with the sales rep & production manager but we could never get either one of these individuals to return our calls or emails. Once the job is done, you can forget about any follow-up from the company. I sent an email asking for someone to come out to see & discuss some concerns I had about workmanship; two weeks later and I still haven't received a return call nor email. Add to that my husband's disappointment in the quality of the product that was installed on our roof. We had 40yr decorative shingles on our roof which were replaced with a Timberline Lifetime Natural Shadow shingle. These shingles were supposed to b equivalent to what was being replaced but the quality, look, feel, & thickness doesn't come close to our previous shingles. If I could start the selection process over, I'd go with a different company.

I had them out on my property, taking pictures and on my roof over 9 weeks ago. 5 phone calls, 2 voicemails and 3 conversations with the staff and STILL no estimate from them. I'm really not sure why I wasted my time getting them out here, being home for the estimate, calling and asking for the estimate and then never receiving it. Each time I call they promise they'll get it right to me and they never do. Don't waste your time.