Broadstone On Medical

Write a Review210-880-0400

CLOSED NOW - Opens at 10:00am

I have been living at Broadstone for 1 year now. I have never experienced such rudeness. Not one member of your staff did a walk through. When I asked why was our apartment not move in ready they said they are short staffed and have no one to do quality control on the appearance of the apartment. The filters were so dirty the maintenance guy responded that the filters must not have been changed in over a year and so when moving in we were breathing in the nasty air of the previous tenets. The balcony and the hallway headed to our apartment is wood and is rotted out so bad that there is a hole forming by the stair well going near my door. The wood is so warped by water damage that we do not go on our balcony for fear it may break from under our feet. During the first major rain storm, our windows were not sealed in and water poured through our house and the window seal and frame around was soft to the touch. I called maintenance for that and they just re-cocked the pane and left the rotted window in the living room and my girl’s room. Still to this day, one year later no one has come to re-pane the window. I can only assume how much mold is behind there. The guest bathroom had been leaking from the ceiling since we moved in. They said it’s just the AC and it will do that. I had to call every day and they said it was just the pan that was full. By the 6x that I called they finally said yes, I need a new AC unit which took 6 weeks to come in. That bathroom was out of order for over 4 months. The bathtub in the guest bath had a huge crack in it; so bad it would leak to the downstairs apartment. I asked for it to be re-plastered and they said there was no need; the crack was not deep enough. Two weeks ago, we had maintenance knocking at the door saying there is a leak downstairs and accusing us of having flooded our bathroom. The finally re-plastered the tub saying that must have been the problem. The maintenance staff left the bathroom a mess. And yes I did call BBB.