Cracker Barrel Old Country Store

Write a Review210-690-3808

OPEN NOW - Closes at 11:00pm

My family and I erroneously chose to have dinner here last night. We were in and out in a little over an hour, would have been quicker had the waitress not been depending on other people to handle our drinks and bill. In that time period, the window on my car was shattered, with my alarm going off and valuables stolen from the center console. (Before anyone goes off on an over opinionated rant, there was nothing in plain site to warrant a break-in.)

Regardless of the numerous people coming in and out of the restaurant, apparently no one reported the alarm going off or the shattered window to the staff. (If they did, that information was withheld from us and the police.) We were parked in the center of the main section of the parking lot, under poor lighting. The manager was not very forthcoming about the fact that break-ins at this location are a frequent occurrence, but the fact that he had SAPD on speed dial was a dead giveaway. They have no signs warning customers that break-ins happen often, no security officer and a sad excuse for security cameras. (The fact about frequent break-ins was also confirmed by the responding police officer.)

Our mediocre dinner wound up costing me upwards of $1000 in insurance deductibles and stolen possessions. I will NEVER dine at this location again. And, after overhearing an employee say that they aren't responsible for the vehicles in their parking lot, I will be very hard pressed to visit any other Cracker Barrel location. They may not be legally 'responsible', but there are reasonable precautions they could have taken to help prevent this from happening. I made the mistake of choosing to patronize a business that clearly does not value their customers safety, for that fact they have officially lost mine and my family's business.

We arrived at 11 am to eat we were told the wait would be “1 hour” this is expected on a Sunday morning the last day of spring break. After finally being seated we had some issues with our server not giving us utensil after bringing us biscuits also no jelly or any other items, we asked the hostess and she told us that it was the job of the server to give us utensils and the server was nowhere in sight at that time.After having a meal we had a huge ordeal where they have difficulties spliting our check the manager came out and said she was fighting for us to get this done and did nothing but stand behind us. Her excuse was "it is very busy today" that is expected especially on a Sunday after church and the last day of spring break if you’re not going to have your restaurant ready to serve plenty of people then don’t lie to them about the wait times and then have them go thru a big ordeal just to split the check it seems they can learn something from other restaurants in the San Antonio area who do you know how to treat customers and split checks and not make them wait for hours and finally finish their meal and pay for the checks at 3 PM yes it took us 4 hours to have a lunch at Cracker Barrel this is unacceptable customer experience for us and they did nothing to accommodate or assist us during the whole ordeal.

My family LOVES this place.



I don't really know what the big deal is. The price are average-high.



The food is average.



It get's crowded.



The customer service is very good.



I'm in no hurry to go back.

i love coming here with my familiy for breakfast.

Great food. Serves breakfast all day. Also has a retail store with very unique items. Extremely busy between 9am and 2pm on weekends. Expect a wait.