Cricket Wireless Authorized Retailer

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Terrible experience! They ripped me off. Sold me a phone without transferring number or data. Lied about asking for that then admitted he messed up. Also I was told I could have a refund but only half my money back when the phone was still in store! He lost SD card which was later found behind trash can which had all my pictures and data. Not to mention I spent 5 hours there after closing. He said I can fix it tomorrow and that he would call me when he had time to talk to customer service. I left with a new number which was his fault and I still had to use my old phone which was breaking. I never received a call the next day so I went into the location and talked to the manager Renee and another 4 hours spent because the original gentleman left early and never called and told anybody about this horrible mistake that he had made. Renee said he may be able to fix this but I would have to buy another phone and at this point I was beyond livid because I had just spent 200$ for a phone that had no use, no data, new number etc. I came to a conclusion we could figure this out and we did by me having to of course spend more money and more time 4 hours later to get my number ported to cricket. I was told by Renee that he would take care of this whole issue and that he would talk to the owner and they would call me the next day. Never got the call, I had to call again. He denied he couldn't help me, when he personally said to my face with my wife that he would definitely take care of this situation. I paid for a 60$ plan but now I'm using a 30$ plan. He said he could possibly refund me the 30$ for their mess up, which I shouldn't have to have paid for in the first place. I will be calling the BBB this week, filing a complaint for full refund unless I get what I was promised by the owner resolving this issue. My number is 2107029949. On another sad note the first salesman told me the phone could upgraded to lollipop and that it was so easy to update and said he personally had this phone with lollipop. When it came down to it he had no idea how to do this. These people have no knowledge on what the hell they are doing. They lie blantly to your face just to make a sale to make commission. They do not know their product which as a business owner is scary, because your personal number and data can be lost. One of the workers said this wouldn't be the first time this happened by the same salesman who helped me but in reality actually screwed me. Do not go here, do not give these people your time of day. They rip you off and could care less.