Express Lube
1525 Austin Hwy, San Antonio, TX 78218
Reviews
08/30/2007
Provided by YP.comI would not recommend this Express Lube for military or people with out-of-state plates. I took my truck to get the State inspection sticker at this Express Lube but was never offered the proper form for out-of-state tags, so when I went to get my truck registered in Texas b/c my tags had expired, I could not b/c apparently I was not given the proper paperwork @ Express Lube. I was fuming, so I called the Express Lube and asked the gentlemen why I was not given the proper paperwork, he stated that mechanics are suppose too. He also stated that since military personnel with out-of-state plates aren't here for long they just don't offer it to them. I asked him what he could do to help me and he stated that I had to bring the truck in for the proper paperwork. I told him that I could not drive my truck with expired tags on or off a military installation. His respond to that was, "You can drive it off the post but you just won't be able to get back on to the installation. I told him I live on the military installation. His answer to my problem was to drive my truck with expired tags to get the proper forms.
I definatly take all complaints seriously and I would like to appoligize for not giving the attention to detail that you desirved. I do stive for perfection at Express Lube and it frustrates me as it does you that I did not acieve it. I did make a manager change at this store, I am sure that all issues have been resloved. Please feel free to give me a call before your next service and I will make it a point to meet you there.
More Business Info
- Hours
- Regular Hours
Mon - Fri: Sat: Sun Closed - Services/Products
- Oil Change
- Payment method
- check, debit, all major credit cards
- Neighborhoods
- Wilshire, Northeast San Antonio
- Category
- Auto Oil & Lube
- Other Information
Services: Oil Change