Impress 3

Write a Review210-541-0556

Brought in 40 pieces of clothing to be cleaned and 10 pieces never made it back to their store or was stolen by the staff or given away to another customer. The owner promised to call me back and settle the matter. It's been over two months and I've called almost every other day to try to get a meeting with the owner named Mike. His staff has given me the run-around and I still haven't heard from them. Over $500 worth of clothing lost and not even a call back. I know mistakes happen, theft happens- it's the cost of doing business but at least treat your paying customers with some decency and resolve your mistakes. They might not have lost a customer if they had just dealt with the problem.