Your SAN ANTONIO TX O'Reilly Auto Parts store is one of over 5,000 O'Reilly Auto Parts stores throughout the U.S. We carry all the parts, tools and accessories you need, as well as offering free Store Services like battery testing, wiper blade & bulb installation, check engine light testing and more. Need help? Stop by and talk to one of our Parts Professionals today. O'Reilly Auto Parts: Better Parts, Better Prices, Every Day!
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G
gsajenn

01/07/2010

Provided by YP.com
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they quoted me one price, then charged me another, without even reviewing my purchase with me. I didn't notice until two days later when I checked my bank account. The manager basically called me a liar "frankly I just don't believe you." After 2-3 hours of phone tag with the store and finally the coorporate office the only helpful person I encountered, Donald who is in charge of the customer service division finally reached what I felt was a reasonable compromise by agreeing to refund half of the difference between what I was quoted and what I was charged. I feel that if the manager had truely cared about his customers he would have been able to reach the same agreement with me that Donald did. The actions of the customer service department might have saved me from never buying from O'Reilly's again. But if I do use them it will not ever be at this location. For this neighborhood might I suggest Auto Zone, up the road?

More Business Info

Hours
Regular Hours
Mon - Sat:
Sun:
Extra Phones

TollFree: 888-327-7153

Payment method
debit, master card, visa, amex, discover, cash, check
Neighborhood
Northeast San Antonio
Categories
Automobile Parts & Supplies, Auto Oil & Lube, Automobile Accessories, Automobile Electrical Equipment, Battery Supplies, Brake Service Equipment, Tire Dealers, Truck Equipment & Parts
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