Park at West Avenue Apartments and Townhomes

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This complex has very nice amenities and is in a great location. When I toured the property, I was excited to live at this complex, but found out the floor plan I wanted was not available. Then a few weeks later, I got a call that one unit came available and it would be handled on a "first come, first served" basis because some others were also showing interest in the same floor plan. I literally hung up the phone and went directly to my computer to submit my application before anyone else, paid my fees in full, and figured I was good to go. To make sure everything was okay, I paid a visit in person the next morning. The leasing agent that gave me a tour didn't remember me at all, and I found it odd that I was being treated like a nuisance. Well, come to find out, someone else was trying to submit an application at the same time for the same unit. I quickly got the very strong impression that this had never happened before and they had no idea what to do. At the end of our meeting, I was assured that my application was submitted into the system first, so the unit was on hold in my name (hence "first come, first served").



Fast forward a day or two. The front office staff calls me to say some of the features in this unit were not what I expected. I made it clear I was disappointed by this, but it wasn't a deal breaker and I'd like to move forward anyway. I was told there was no reason my application wouldn't be approved in the next day or two, and that was the last step. I was feeling great.



The next morning rolls around and I get another call from the leasing agent. She tells me they decided to give that unit away to someone else "in hopes" that another unit closer to our preferences comes available. I was dumbfounded; at that point, I was out $600 in application fees and a security deposit for a unit that was literally given away right out from underneath my feet - against what I said literally the day before! They, like any other complex, can't guarantee that someone else will move out. Given all the trouble and negative circumstances, I ultimately decided to withdraw my application before I was stuck with no unit at all. Not to mention I am very dissatisfied with the treatment I have received. To add insult to injury, the complex "isn't sure" yet if they will refund my fees completely.



Long story, short? Untrustworthy (and unfriendly) front office staff, extremely unclear application handling, and highly questionable ethics. I love the property itself, but I definitely do not recommend this property's staff. Steer clear if you're a prospective renter.

Staff doesn't return phone calls, courtesy officer has never return phone calls, grounds are nice but they need speed bumps and stop signs. Not a good community if you have kids...and want to ensure they don't get hit by a speeding car coming around a curve. Neighbors play Mexican music loud and late at night and no help from "courtesy officer". The town homes may be better, but you still will have to worry about the lack of professionalism and safety hazards.