Rainbow Castle Party Rental

Write a Review210-449-2536

CLOSED NOW - Opens at 10:00am

Needed a last minute bounce rental delivered on Christmas Day. Juan took my reservation and was happy to help and get us our rental in time even during the holidays when I called a number of others who were less than helpful and quite rude. Rainbow was professional, courteous and fast. True to their word and mission. Packages were all great deals, our bounce was clean and fun. We ordered the 69.00 pkg. We will NEVER rent from anyone else in future and we will ALWAYS choose and recommend only Rainbow Castle on Zarzamora in San Antonio. They are the best. Set up and payment was fast,easy, on time,and the gentleman was professional, knowledgeable and very courteous just as much as Juan was when he took our order. If you use any other bounce rental, your making a big mistake! Choose Rainbow Castle!!!

I will allow you to come to your own conclusion and I'll just tell the story. We rented a bounce house, 2 dozen chairs, and 4 tables from this company. They came to deliver it between the expected time and everything looked great. They was supposed to pick this equipment up by 10am the next day; however, that did not happen. I called the owner at 330pm the day after our event and asked if he was coming to pick up his equipment. He told me, "Ohh, I called you. My guy's truck broke down and he can't come today". I told him we did not receive a phone call and I gave him the alternate number to call again. He asked if we could hold on to the equipment until the next day and he would pick it up at 8 am. I explained how this would be an inconvenience because at this point all the equipment is stuffed into my SUV. I did not feel comfortable driving around with his equipment in my SUV. He said he understood and apologized for the inconvenience. By 10 am the following day, the equipment was still in my truck and I had to unload it to my garage to drive to a business meeting. I spoke to the owner and he apologized but said there is nothing he could do and it's out of his control. He said he appreciated my patience. I told him at this point it's becoming a big inconvenience and I would like to discuss some type of refund. I told him the equipment will have to stay in my garage because I did not want to leave it outside. He agreed we would discuss a refund and asked what time I could be available. I told him I could be home at 2 pm if they called me 20 to 30 minutes prior. He agreed. I was able to make it back home a little before 2pm but noticed I did not get a phone call. At 2pm, the driver rang my doorbell to pick up the equipment. I asked the driver if the owner said anything about a refund and he told me no. I called the owner and he told me he never agreed to a refund and that everything he promised me, he gave me. I explained to him that I was forced to park my vehicle for a day and a half with his equipment in it to prevent it from being left outside. I then made plans with you on two separate occasions to pick it up and you failed at both of those times. I also made changes to my schedule to ensure you could pick your equipment up and would be able to rent it again. He apologized and said it wasn't his fault and he's not going to give me a refund.

They were excellent! Very friendly - they set up and checked everything. We rented the 15 ft. water slide and it was AMAZING! So much fun! Now we know what we are doing for our next party

We LOVED the slide!! The guys came on time to setup and they were very nice! The kids loved the slide so much! My son and his friend were on it at 9am and went nonstop the whole day until it started getting dark. If we ever rent a slide or bounce house I will definitely call you! The price definitely cannot be beat for being able to have the waterslide for the entire day!! :)



Thanks,



Monica Cervantes

I just wanted to thank you for the great service we received Saturday with the moonbounce delivery and set up. Everything was just perfect and the person setting everything up was so nice and professional. I have a friend in my office that I already referred to your company. She already asked me today how it went and I told her it was excellent. I will most definitely spread the word on how great your company is and would definitely hire you again.

Thanks soooooooooooo much!!!!!!



Sincerely,

Selene Carmona

I absolutely loveeee Rainbow Castle. They make life so easy when planning my events. They have more than reasonable prices, but also expertise customer service. I am always planning parties and when doing so I tend to change my mind on a lot of things, but being so kind most companies would get upset, Rainbow Castle makes the changes without even arguing, which makes me like them even more. They are definitely recommended by me! I plan on using them again very soon!

Wonderful company, totally organized, fast service - people are friendly to work with. Everything arrives just as planned, on time and in great condition. I would HIGHLY recommend - this is the third year we have used Rainbow Castle Party Rental.

We thought the experience was great. They arrived and set up in pleanty of time and the kids enjoyed the moonbounce long after the party was over. I would certainly use this company again. Nice people

I was very pleased with the service I recevied. The prices are very reasonable and affordable and the bouncer was brought over at the time agreed apon and not picked up till the next day so the kids were able to enjoy it longer. I would recommened this company to all my friends and family!! Thanks again for the great service!