Ralphs

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I am a semi-mild couponer in San Bernardino and came across this AWESOME deal that Ralph's had going. Now, I live on the other side of town on the border of Highland near the old air force base. I drove ALL the way up there hoping to find the same nice service that I had 10 years before when I lived on the other side of town. NOPE! Before shopping at this store I familiarized myself with the company coupon policy (which states that each store has the right to place limits as they see fit), but what I walked into was beyond me.

First off, I would think that the idea of a huge sale is to move products off the shelves, as well as bring in the customers and hope that they spend more money on additional products while shopping. NOT AT THIS STORE! Apparently, they don't know how to order a large enough supply to supplement the impending sale. I was trying to do 2 transactions... not 10 or 20, just 2 and that was not allowed! Furthermore, I obey the laws of couponing... I don't photo copy, purchase, trade or misuse coupons, and follow all the rules written on them to the best of my ability; however, this store does not allow you to use more than 3 of the same face value coupons for the same items. Meaning if I pick up 5 bottles of laundry detergent, and I have 3 coupons clipped from the newspapers (that I clipped myself) and 2 from the internet, I cannot use them all.... Even though it's clear that they are not duplicated. On top of it all... I found out that they don't allow you to "roll" your deals. That means when you make certain purchases, sometimes a strip of paper called a Catalina will print out and give you $1, $2, or $5 off your next shopping order. To "roll" this means that you make one transaction, the Catalina prints, and you do another transaction to use the catalina and do it again. This is huge for those trying to save money. The sad thing about it is I called the other Ralph's in Rialto and they didn't have any such rules. The manager and employees kept trying to tell me that it was a company policy, but corporate said no, but the store has the right to make those additional rules. PLUS, while I was shopping I saw another couple couponing the huge sale with 2 baskets FULL of promotional products. When they checked out, they walked out with ALL of it... I walked out with some! Maybe I look like someone who would try to rip off the store, or maybe they just know the other couple really well. Either way, I will never shop at this store again!

Last but not least, the first day I went the cashier was sooo sweet and nice while trying to explain the rules, and I appreciated it, even though the rules upset me so terribly. The manager was kind about it too, but in a more short and to the point manner, which didn't bother me too much. I went back the next day as their rules indicated I needed to do, hoping to have a better experience and give it a fair chance, and so that I could finish what I was trying to do the first day, and on my second trip the cashier I had did me in! Although she wasn't incredibly rude, how she said things to me indicated a snobby *b* tone. She rolled her eyes about everything and her expressions indicated that I was an inconvenience. Check it out lady... it's not WHAT you say, it's HOW you say it. So I told her, next time I'll just take their ad to Wal-Mart and Target for a price match, and Target is better anyways! She got offended and said they don't have the coupons they do! Well, at least I CAN use my coupons and MORE everywhere else! So good riddens Ralph's on University. I hope that many more people learning to coupon to save a few dollars read this and think twice before trying to visit the worst store in the IE.