Dona's Hallmark Shop

Write a Review650-593-3359

OPEN NOW - Closes at 5:30pm

I had a terrible experience with this place and I will never go back to this Hallmark and will be sure to let everyone that I know about how horrible this place is. Never in my life have i been teated like this in a Hallmark.



I walked up to the counter with my products and put it on the counter, the lady walked away from me and then came back to me about 30 seconds later or so and told me that she would not ring me up until I got off my cell phone. Beth is her name. So I proceded to go to the side of the counter so that any other customer could get rung up. They did not know that my co worker was with me and proceded to talk about me as if I was not there. Very loudly they were saying how rude I was for talking on my phone and who did I think I was!!! I been a Hallmark customer for many many years and to be treated like this is not OK, thats who I think I am!!! My co worker asked them why they would talk about me like that especially right in front of me...Its not like I made a scene about getting ringed up while on my phone, I stepped aside. So to be treated like this is unacceptable and this store is really making Hallmarks look bad.



Every other Hallmark that I have been to the people are usually very pleasant and nice so this came as a very big shock to me. They defended there behavior by saying "its just rude, its just rude to be on your cell phone". Well I think its unacceptable to talk to customers that way! Regardless if they think its rude to be on your cell phone in line, you DO NOT tell the customer that! There names were Beth, Carole and Beverly, All horrible representations of Hallmark Stores. Also the older man with the mustache claimed to be the owner and was not much better.