Ace Uniforms

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Poor customer service -- and apparently no guarantee on products sold.



My company ordered 3-4x ARC radio headsets costing several hundread dollars. All malfunctioned within 4 months of use. We returned them for repair/refund. We never recieved an acknowledgement from ACE. I even personally visited their warehouse in June 2012 to inquire about them and was informed they were sent back to manufacturer for replacement. But no one ever followed up; no replacement nor refund ever recieved.

We avoid them now.



On a humorous side: one of their sales reps actually called me, recently, to inquire about taking a tour of our company facilities for future business. I declined, of course, explaining that our company has slightly higher standards regarding our own product warranties/customer service, than exhibited by his (ACE). . . and, that we are using another source for our equipment/uniform needs.



Ace has a good inventory, and therefore fills a niche in the local market in which there are few other sources for security/work uniforms and equipment. But, it seems to be operated like a "mom and pop" store; you get what they offer on the spot -- no more, and sometimes less.

WORST CUSTOMER SERVICE EVER! I tried ordering a couple pairs of shorts online, only to find out that their online ordering system wasn't working. Strike one. I called the next day and spoke to a representative who sounded like he'd been hired within the previous hour. I had to speak like I was talking to a four-year-old to get him to keep up. Strike two. I asked to speak to a manager and told him about the faulty online system and his less-than-competent employee. I at no point told him to cancel my order, but that's apparently what he did, as I found out only two days later. The first representative called me back later to ask if I wanted the online order I had first initiated. I told him no, that I just wanted the one order I had made over the phone for two pairs of shorts. A couple days went past and no charges had been deducted from my account. I called the company back and again spoke with the "manager," who apparently couldn't manage to speak the English language, as he had cancelled my phone order without my instruction to do so, assuming my complaint about the poor service meant I wanted to cancel the order. He refused to accept an order from me at this time, although the fault had been due entirely to them and their inability to understand simple instructions. Strike three. I found the same items on another site today, was able to order online, and was able to get everything for a cheaper price. If you want to do business with a mom-and-pop type organization run by half-wits, this is the place for you.

I like to write the good reviews as well as the bad--) This store is all good, they offered the best customer service and had everything plus more for me. My Uniform was altered while i waited and even did the old fashion shoe shine while I waiting on my tailoring.



Great store full of energy, great product selection and again thank you!