Alamo Rent A Car

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We rented a car here during our recent Southern California trip. There was initially some confusion regarding our vehicle type (7 vs 8 passenger mini van) but they worked it out quickly and gave us an upgrade.

$900.00 for a standard 4 door VW. Are you kidding me?!! The most expensive car on the lot for a week (online was $242.00) and I am paying 900? How is that it can jump $658.00 just because I came in to rent a car? Absolutely ridiculous!!There is nowhere on the website that states that the price will jump $600+ for booking in person. If that was the case, I would have NEVER rented a car from Alamo. But, we paid it and started our family vacation anyways.

Car wouldn't start twice, had to cancel our last day of vacation because of it and had to sit in the airport with 2 children 3 and under for 6 hours.

Horrible service. Deceiving rates online and a faulty car.

I will never go back-ever!!

I planned a once in a lifetime trip, made all plans, pre-booked everything I could. I checked-in online and went to pick up my rental, handed them my paper showing my pre-paid amount, and check-in confirmation. I was told they did not have my car I had asked for. From that time on, I was charged over $800, not including my pre-paid rental, during my vacation. I could not go anywhere the first 3 days because I was on the phone trying to clear things up. When I returned my car, I was told everything was taken care of and that in 7 to 10 days all my money would be refunded. It has been 13 days since I have been back, no refund yet, but another charge on my card. I do have to say that the people I have delt with have been courteous and seem to genuinely be working on my situation. It is just very aggravating, that I planned and paid for everything I could so when I reached my destination it would be easy and I could enjoy, but instead it has turned into a mess!!

Overall service was great, quick and hassle free! I will definitely use their service again. *Loved the Check in Kiosk

Awsome customer service (especially Sharone)!!!

I will rate this place the best in San Diego due to their very best customer service. The rental cars are new & clean. Speedy checkin & the best part is you get to choose the car you will be renting unlike Hertz where they assign a random number & you have to live with it. I have been visiting this facility for past 3 years now & I recommend this place to my friends when they need rental.

I normally rent from Alamo. They give good service, both when checking in and when returning the car. You can even expedite the check-in process by checking in online. I did have something unusual happen to me in my recent rental from Alamo in San Diego. The check-in process was efficient, and after selecting my car from a row of cars, I expected to stop at a checkpoint before exiting the rental car lot. There was no checkpoint stop so I just drove out wondering how the Alamo people knew which car I had taken. I realize that they could probably match check-in time with car type and renter, but under busy times it might not be foolproof. Other that this unusual incident I have had good luck with Alamo.

I have a very good friendly experience renting for the first time at Alamo. I would definitely recommend the company for renting at Alamo. I will always remember the famous historical battle cry "Remember The Alamo" especially I am a LOVER of Freedom and Independence and I came from the Great Republic Of Texas!

the service was good, but when i returned the car i found out they over charged me without my consent 130$ and refuse to refund the money.