Coast II Coast Carpet Cleaning

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I would not reccomend this company to anybody. On their website they list vaccuming as the most important step and then did not vaccum. When we confronted the company on why the tech did not vaccum, they stated it is built into the steam cleaner. We then asked about why it is listed as the most important step and then they had no answer. The next issue is they did my entire three story house in about 25 minutes. Again, their website states it takes 1 1/2 hours to do just three rooms and somhow the tech complete all three rooms upstairs the hallway and the stairs plus the living room in just 25 minutes. The only comment the company had was the tech works for us for 7 years and is an excellent tech. I will say the tech was very friendly and polite, but rushed the job. They also list that they groom and deodorize the carpet and use special air movers to dry the carpet faster, well I guess they also forgot to do this as it was not done. Again, the company had no excuse and just tried to avoid our questions. DO NOT believe what they write on their website and DO NOT use this company unless you want to have half a job done and your dirt just shuffled around.

Caost 2 Coast did a terrible job on my carpet. We were moving out and needed the carpet to look great for showing our home. I didn't bother vacuuming because their website boasts that they "provide a professional vacuuming of your carpet that will go deeper into your carpet and into the crevices between your floor and baseboards, extracting dirt and debris that a normal vacuuming will ordinarily miss. This process is extremely important, because it provides a debris-free carpet which is now properly prepared to be cleaned." (Quote directly from their website)



When the guy "finished" and I went to inspect his work, I found debris still all over the carpet, and the crevices and corners were skipped entirely. When I told him I was unhappy with the job and showed him a handful of debris that I collected off the carpet he had just "cleaned" he claimed that they don't vacuum. That their equipment was not made to vacuum up debris. "But your website claims that you do a deep vacuuming before cleaning," I said. He did not offer to redo the job, but rather became offended and defensive about his work and insisted that was the best he could do.



I called the company to let them know what had happened and what a terrible job he had done. They insisted that he was one of their best technicians with 6 years experience and that they'd never had a complaint about him. They weren't at all concerned about the pile of debris I collected after he did not vacuum, as their website claims. They did offer to send someone else out to redo the job. Why would I want someone else to come, of this last guy was one of their best? I didn't need someone else to come to a lousy job. I needed to call someone who would actually DO the job. I would NEVER hire Coast 2 Coast again.