Enterprise Rent-A-Car

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I've been renting from this Enterprise branch on Lytton for over five years. I've NEVER rented a car that I was not totally satisfied with. Girard was the manager for many years until about six months ago. He was very professional always as was the staff. The two newer mgmt. employees, Tom and Phil, also care about their customers and are very professional. I am troubled by the post below, although once in a blue moon, you'll get an auto with it's problems. Enterprise will always offer to compensate in such a way you are basically overcompensated for any issue you might have. I have several close friends who also have rented from this location and they have ALWAYS been totally satisfied with the service, the cars, and the pricing. I brought back a car with more gas than it had in it when it was rented and was given credit for that extra cash on a business card which I used on the next rental. I did not have to ask for that credit. I let them know what kind of car I want and am always given a clean car of my liking. They go out of their way to keep the customer happy. Enterprise is rated #1 for a REASON!!!

Located this Enterprise outlet from Hotwire, who paid them for my rental period. They gave me a car with a front wheel so seriously out of line that it was worn on the inside of the tire THROUGH BOTH LAYERS of the steel belting--within an eyelash of it blowing out. The sensor on the dash warned of the alignment problem, but they said it was OK when I took it out. I drove it for two days with the front tire bouncing and pulling to the left.

When I came to complain, they gave me another car, but when I turned that in on the last day they took the money from Hotwire (insisting that they had no record of this transaction--though I got it on my Hotwire payment to this Enterprise address).

They then tried to charge me $500 for two days (by the hour--oops, our mistake) then would not let me leave until I paid them $250. (At the time I believed their lie about Hotwire).

This Enterprise location, in my experience, is REALLY DISHONEST. I definitely would not deal with them again.