Mira Mesa Glass & Screen

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The sealing for my windows were inadequate. Air was coming in through the window when it was completely shut. My apartments contracted Mira Mesa Glass for the repairs. The first guy Chris was okay. He kept implying that I wanted new windows and then telling me the apartments probably wouldn’t give them to me because then everyone would want them. Chris checked both windows and saw that the needed supplies for the repair was not on his truck, so he decided to send Jose back later that day to do the repairs. From the time Jose entered the apartment to his departure he was rude and condescending. He fixed one window and refused to fix the other window. He acknowledged the needed repair, but the other window was not as bad as the first window, so he decided not to do it. I asked him to call Chris, so Chris would verify that both windows needed the repairs. He said he would call Chris and left the impression that he would return and let me know the results. He never returned. I called the apartment office and was told Jose had left. Jose has the worst customer service that I have seen in a long time. This is according to Chris is a small family business. The first window that was repaired is now impossible for me to open. I will have to ask the apartment maintenance personnel to open it for me. The repairs were done on the second window. In all of this, there wasn’t a hint of an apology for Jose’s behavior.