Morales, Arlene

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When I 1st called I spoke to Diane & she was very unprofessional & rude, with no customer service skills whatsoever. She actually used the following phrases with me while on the phone, "Yup!" "Wait, wait, wait!" & "Hold on!" Once I went in to my appt & saw the doctor I was surprised to see she looks nothing like the picture she uses on her resume & on the internet, she is much older than that picture. She was so fast, like if she was in too much of a hurry & would mark down medical history answers on her notes before I even got a chance to answer them. She was not gentle while doing a pelvic ultrasound & hurt me. I left very disappointed in this office. I used to be in the medical field & not once did I treat any of the patients like they were just another number! My first job was also as a CSR & even I have better manners when talking to anybody on the phone than her receptionist did! I do not recommend this fertility office to anyone.