Pro Kleen Carpet Cleaning

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Carpet cleaning of three rooms/900 square feet, including stairs, landing and hallway. The stairs and landing were extra and were discussed and priced at the time I made the appointment.



I chose Pro Kleen Carpet Cleaning because they were offering an San Diego carpet cleaning Special and their scores were very good. I called and made an appointment that was about three months from the date I called. I told them I wanted additional cleaning done that went beyond the three-room/900 square feet special they were offering and was told what the extra cost would be. It was acceptable.



The owner called the day of the carpet cleaning appointment to tell me they were on their way. I appreciated that since the appointment had been made three months earlier. They arrived and we walked walked around and looked at the work to be done. There was one problem spot where a plant had been over-watered several times and stained the carpet. I was told of the probable outcome of the cleaning of that spot, and why. They did not try to sell me additional San Diego carpet cleaning services, such as pre-spotting and stain guard. However, they did pre-spot one place in the bedroom and did not charge me for it. The plant water stain came out much better than expected. They explained the special way they cleaned that stain and that if handled the same way in the future the stain would probably be completely gone.



Overall, the job done was very well done. The one thing I would mention is that there was some water spotting on the wall underneath the stairs. The stairs are unusual in that they are open tread and I think that some of the spray overshot the open stair and landed on the wall below. I easily wiped it up and this did not detract from my overall satisfaction with the San Diego carpet cleaning. In fact, they did an excellent job cleaning some very soiled stairs and the landing.



I found the owner and associate very personable and professional. They did an excellent job and I recomend them.

I had just purchased a house, and wanted to have the floors cleaned before moving in, so I checked out Angies list and bought a coupon for this company that covered 4 areas of cleaning. I called them to receive an updated quote for the extra game room, hallway, and staircase that would also need to be cleaned, and scheduled an appointment a few days later.

I received a call a few minutes before the service was to be done letting me know that they were going to be a few minutes late and were on their way, but stuck in traffic. No problem, I work from home and was going to be there all day anyway. Two guys, probably in their 20's, show up and put on plastic booties to keep the carpets clean as I give them a tour of what needs to be done. One of them uses a measuring tape to get the dimensions of each room, while the other comes to me to try to up-sell additional services. These services included Scotch-Guard treatment and Deodorizer/fragrance treatments. These were left out of the quote I was given over the phone, and are meant to force you into an impulse buy because you don't have any time to think about whether you actually want these things, or if they are worth it. They tell me it will take about 1.5 to 2 hours to complete the cleaning, and show me an updated price. I was using an Angies list coupon for 4 areas of cleaning, so I understood that the price would be a little higher, as I was quoted a more realistic price on the phone.

After declining the up-sells, the main guy looks visibly irritated and just walks away to one of the rooms to work with the other guy in cleaning, and doesn't say a word to me again until I am forced to call him later. In less than 45 minutes, they are all packed up and ask me to sign the invoice and cut them a check. Did they cut corners to save time or did they overestimate how much they had to clean, and therefore, my bill? I offer them a bottle of water, I write the check, and off they go.

I start walking around the house to inspect the job they did, and I notice that there is a bright pink stain in one of the rooms that is only visible when you are inside the room and the door is closed. I immediately called them up and asked if that part of the room was cleaned. They acknowledged that they saw the stain there and that they were not able to get it out. That's something that they should have mentioned before they left!

I realized that I didn't even have a receipt for the cleaning, which was all contained in the invoice that I signed for them. I also started feeling suspicious about the math that was done to calculate the price. On the phone, I asked the guy to send me a copy of the receipt. He said they could mail it, but I recommended he snap a picture with his phone and email it to me. About 30 minutes later I received an email from him with no contents and no receipt. I immediately replied back to let him know that the file did not go through, and tried to call back but he did not answer. I called the main office and asked them to send me a copy of the receipt, and they said they would mail it to me. The woman at the office said that they didn't have a scanner to be able to scan it and send to me, so I would have to wait for it in the mail. Two weeks later, I call them up after not receiving any mail from them. They tell me that they will print it out and mail it to me right away! It's now two weeks after that, and I still don't have a copy of my receipt.

I'm very unhappy with the service. The pricing is very subjective, and the cleaners appear to be incentivized to up-sell worthless upgrades to you. They don't tell you when they see stains that they didn't get out, and they don't provide you with a receipt for your purchase or make it easy to get a copy of it. I will not be using Masterclean again.

i good san diego carpet cleaner isnt always easy to find. I would reccomend pro kleen to anyone needing help!