Union Bank

Write a Review619-221-2826

CLOSED NOW - Opens at 9:00am

If you are looking for a good place to get a mortgage...DON'T GO TO UNION BANK.We had a checking account with them for free and was told that they are very solid and no fees will be charged ever. I got a mortgage with them last year, It was a three ring circus. No one knew what they were doing and when I had a question, all I got was "I'll shot them an email and ask that". The loan officer was brand new, I was her first borrower and she didn't know much and getting a return call was near impossible. They dont' communicate with each other in the various departments i.e. loan office, loan processor, funder, escrow. All you get is "I'll shoot them an email and get back to you" Now, 9 months later we canceled part of our homeowners insurance and was due a refund...here it is 30 days and multiple hoops we have jumped through, and still in process and still...no answer to when my refund will be sent out. Today I called and was literally hung up on by the person that is supposed to be doing the job of finding out. She has never returned any of our calls to her. She doesn't return messages. II asked to talk to the person who's job that is, and she very rudely said "they are right here in my same department and as soon as they tell me when it is to be mailed I will call you. Thank you good bye" AND HUNG UP ON ME!!! Union Bank is very unprofessional. Unless you enjoy delays, unanswered calls, unanswered questions..find another institution to do your mortgage.

Plus...few months ago..they started charging fees for checking accounts.