Mr Carlos & Associates Inc

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Horrible company! Avoid this pool company by all means. After signing the contract, Alissa wasn't available she is either in a meeting or on the phone but was always available before signing. They are incompetent paper pushers. They sub ALL their work out. Throughout the whole process, the project manager Alissa, nor the owner Gary ever came out to check the progress. There were several issues ¬ once did they come out to see the job. The design was made horrible from a google earth image. Didn't get any help because "it's not on contract". Then there's the owner, horrible customer service. One would expect professionalism, but not here. He told me, for all the troubles I will upgrade your standard plaster to Quartz. Then a couple days later I'm told, I have to pay $1,000 if I want it. UNBELIEVABLE!

Quotes from Gary: "you just want your cake and eat it too" & "shame on you". He should get his facts straight before opening his mouth. He was out of the loop the whole time.

NIGHTMARE!!

When you do go with Mr. Carlos pools, and you get the pool of your dreams, be sure to come back and comment on my status so I can tell you "I told you so". Thank you very much to the whole team at Mr. Carlos Pools!

Mr Carlos pools did a great install of the water feature. It really makes the street noise hard to hear and looks great, it really accommodates the pool and adds value to the home.

There were no hidden fees or surprises throughout the entire project. The construction was scheduled to take 90 days and it did. All of the equipment provided are of top quality. Excellent experience.

The crew was amazing! They came to my house on time and worked a full day every day. They were very nice people, and I never felt uncomfortable with them in my yard. Friendliest contractors I have ever dealt with!

It has been three years and I have had no complaints about my pool. The high quality of the materials and labor really shows.

We have had an excellent experience with Mr. Carlos Pools. We found the process of designing and building the pool to have been surprisingly easy and we are delighted with the finished product (we are using it constantly)!

I had Mr Carlos install a new pool a few years ago. IT has a waterfall and heat and indoor controls. All of which are great! I have remained satisfied with their continued service of my pool. With their expertise I would recommend them to anybody in search of a designer pool without the Gucci price tag.

I couldn't be happier. They were very professional and efficient, great to work with, & best of all my pool looks STUNNING!!! My pool looks great!!!!

I have to thank all the professional and experienced employees at Mr Carlos for their great work. Our recent pool remodel went great and turned around very fast. We could not be happier with the results. Trusted and very professional.

The experience at Mr. Carlos was exceptional. They delivered a very easy to maintain pool and we enjoyed it a great deal. The employees were very nice and communication was great to. The suggestions during the design process were well received and we're glad we did. These guys here really know their stuff. Thanks again Mr. Carlos!

i have use their services several times and i think that they doing fantastic job.their designs are very attractive and services are very quick

i have use their services several times and i think that they doing fantastic job.their designs are very attractive and services are very quick

I have been very disappointed in the customer service. They have not finished on time and they don't keep track of the contractors they use. I have had lot of empty promises and would not recommend them to anyone.